Frequently Asked Questions

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Frequently Asked Questions

Order&shipping

Where do you ship from?

All items are shipped directly from Tokyo, Japan via trusted global carriers such as DHL, FedEx, or Japan Post EMS.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

To what countries does IKKI ship?

We ship directly to over 190 countries via FedEx, DHL, or EMS. Shipping fees are calculated at checkout based on your destination.

How will I know my order was received?

You will receive an email confirmation from ikkivintagetokyo@gmail.com including your order number and details. You can also check your order status by logging into your account and viewing 'My Orders'.

How long will it take to receive my order?

Typically it takes 3–6 business days depending on your location.

When will my order ship?

Most orders ship within three business days. Orders placed on weekends or holidays are processed the next business day. Signature is required upon delivery.

How to track my order?

A shipping email with tracking number will be sent from ikkivintagetokyo@gmail.com after your order is shipped.

I never got my order, what should I do?

Please make sure you tracked your order from our email. Or send us an email to ikkivintagetokyo@gmail.com

How can I change or cancel my order?

We cannot change or cancel orders once placed. A 4% handling fee applies if incorrect shipping information needs correction before shipping. No changes are possible once your item is shipped.

Why is my shipment status not updating?

Delays can be due to weather, customs, or logistics backlog. Please allow extra time or contact the shipping carrier.

Exchange& Return

What is your return policy?

Returns are only accepted if you received the wrong item. Contact us within 1 day of receipt via email. We do not accept returns due to personal preferences. All sales are final.

Can I exchange an item?

We do not offer exchanges.

General Questions

Are all items authentic？

Yes. All items are 100% authentic, verified by our professional team and sourced only from trusted Japanese suppliers. We also offer Entrupy authentication for an additional fee.

Where do you get your products?

Our expert buyers source luxury items from exclusive Japanese auction houses and trusted suppliers.

Will I be charged tax?

Import taxes and duties are determined by your country and must be paid by the recipient upon delivery.

When will I be charged?

Local shipping companies may contact you via SMS, email, or phone for payment instructions once your parcel arrives.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and bank transfers.

I just purchased an item and now there’s a sale. Can I get a price adjustment?

Unfortunately, we do not offer price adjustments for previously purchased items.